Privacy Policy, Terms of Service & Contact Information

Last updated: 7 July 2026

Privacy Policy

VELANNE respects your privacy and is committed to handling your personal information responsibly.

Information We Collect

We may collect personal information when you visit our website, place an order, contact us, subscribe to marketing communications, or otherwise interact with VELANNE.

This may include:

Your name
Billing and delivery address
Email address
Telephone number
Order and payment information
Device, browser, IP address, and website usage information
Communications you send to us

Payment card details are processed securely by our payment providers. VELANNE does not store full payment card details.

How We Use Your Information

We may use your personal information to:

Process and deliver your orders
Communicate with you about orders, deliveries, returns, or customer support
Prevent fraud and protect our business and customers
Improve our website, products, and customer experience
Send marketing communications where you have consented or where otherwise permitted by law
Meet legal, tax, accounting, and regulatory obligations

Sharing Your Information

We may share relevant information with trusted service providers who help us operate our business, including payment processors, shipping providers, website hosting providers, analytics services, marketing platforms, and customer support providers.

We only share information where necessary for the relevant service, legal compliance, fraud prevention, or the operation of our business.

Marketing Communications

You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at contact@velanne.online.

You will still receive essential service communications relating to your orders or account.

Cookies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance, and improve advertising relevance.

You can manage cookies through your browser settings and, where available, through our website cookie settings.

Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy, including legal, tax, accounting, fraud-prevention, and customer-service requirements.

Your Rights

Depending on applicable data protection law, you may have rights to request access to, correction of, deletion of, restriction of, or objection to the use of your personal information.

To make a privacy-related request, contact us at contact@velanne.online.

Contact Us

For privacy questions or requests, contact:

VELANNE
Email: contact@velanne.online
Business address: 911 E Atlantic Blvd STE 101 Pompano Beach, FL 33060

Terms of Service

By accessing or using the VELANNE website, you agree to these Terms of Service.

Products and Availability

We aim to present product descriptions, images, prices, and availability accurately. However, minor variations in colour, appearance, packaging, or sizing may occur due to lighting, device displays, production batches, or supplier updates.

We reserve the right to change, update, discontinue, or limit products and services at any time.

Prices and Payments

All prices are displayed in the currency shown at checkout and may be updated without notice.

Payment must be received and authorised before an order is processed. We reserve the right to cancel or refuse an order where payment cannot be authorised, fraudulent activity is suspected, pricing errors occur, or stock is unavailable.

Order Acceptance

Your order confirmation does not constitute final acceptance of your order. An order is accepted once it has been dispatched.

We may cancel an order before dispatch where necessary, including due to stock issues, incorrect product pricing, incomplete customer information, payment concerns, or suspected fraud. Where payment has been taken, any approved cancellation refund will be returned to the original payment method.

Delivery

Delivery times are estimates only and may vary due to carrier delays, customs checks, weather conditions, public holidays, or high demand.

Please review our Shipping Policy for further information.

Returns and Refunds

Returns, cancellations, and refunds are governed by our Returns & Refund Policy. Nothing in these terms affects any rights you may have under applicable consumer law.

Intellectual Property

All content on the VELANNE website, including text, graphics, logos, images, videos, product descriptions, and website design, is owned by or licensed to VELANNE and may not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, VELANNE will not be liable for indirect, incidental, or consequential losses arising from use of our website or products.

Nothing in these terms excludes or limits liability where it cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always be published on this website with an updated revision date.

Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the courts of England and Wales, unless applicable law requires otherwise.