Refund Policy

Last updated: 10 July 2026

At VELANNE, we want every customer to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible for a return or refund in accordance with this Refund Policy.

Store Information

Store name: VELANNE
Email: contact@velanne.online
Business address: 911 E Atlantic Blvd STE 101 Pompano Beach, FL 33060

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, the item must be:

• Unworn, unused, and in its original condition

• Free from stains, odours, damage, or signs of wear

• Returned with all original tags, packaging, and accessories

• Sent back in suitable protective packaging

Items that do not meet these conditions may not be accepted or may receive a reduced refund.

How to Request a Return

To start a return, please contact us at contact@velanne.online with:

• Your full name

• Your order number

• The email address used at checkout

• The item you wish to return

• The reason for your return

Once your return request has been reviewed, we will provide return instructions where applicable.

Please do not send items back without contacting us first. Unauthorised returns may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as VELANNE is not responsible for items lost or damaged during return transit.

Refunds

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be issued to the original payment method.

Refunds are usually processed within 5–10 business days after approval. Please note that your bank, card issuer, or payment provider may take additional time to display the funds in your account.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at contact@velanne.online.

We cannot guarantee cancellation once an order has entered processing or has been dispatched.

If your order has already been dispatched, you may need to wait until it is delivered and then request a return in accordance with this policy.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at contact@velanne.online.

Please include:

• Your order number

• A clear description of the issue

• Photos or videos showing the item and issue

• Photos of the packaging, where relevant

After reviewing the issue, we may offer a replacement, refund, or another suitable resolution.

Non-Returnable Items

Unless faulty, damaged, or incorrectly supplied, the following items may not be eligible for return:

• Items that have been worn, washed, altered, or damaged by the customer

• Items without original tags or packaging

• Personalised or customised items

• Gift cards

• Final sale or clearance items, where clearly marked

• Hygiene-sensitive items where the seal has been opened or removed

Exchanges

We currently do not offer direct exchanges.

If you need a different size, colour, or item, please return the original item according to this policy and place a new order.

Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please first check with your bank, card issuer, or payment provider.

If you have already done this and still have not received your refund, contact us at contact@velanne.online.

Contact Us

For any questions about returns or refunds, please contact us:

VELANNE
Email: contact@velanne.online
Business address: 911 E Atlantic Blvd STE 101 Pompano Beach, FL 33060