Termos de serviço

Terms of Service

Last updated: 10 July 2026

Welcome to VELANNE.

These Terms of Service apply to your use of our website and your purchase of products from VELANNE. By accessing our website or placing an order, you agree to be bound by these Terms.

Store Information

Store name: VELANNE
Email: contact@velanne.online
Business address: 911 E Atlantic Blvd STE 101 Pompano Beach, FL 33060

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian to use this website.

You agree not to use our products or website for any unlawful or unauthorised purpose. You must not transmit any harmful code, viruses, or anything that may damage or disrupt the operation of the website.

Products and Availability

We aim to display our products as accurately as possible, including descriptions, images, colours, sizes, prices, and availability.

However, product colours may vary slightly depending on your screen settings, lighting, photography, and display quality. We cannot guarantee that your device’s display will show colours exactly as they appear in real life.

VELANNE reserves the right to modify, discontinue, limit, or remove any product at any time without prior notice.

Pricing and Payments

All prices are shown in the currency displayed at checkout. Prices may be changed at any time without notice.

Payment must be successfully authorised before your order can be processed. We reserve the right to refuse or cancel any order if payment is declined, suspected fraud is detected, product information is incorrect, or stock is unavailable.

Order Acceptance

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not mean that your order has been accepted.

Your order is accepted once it has been processed and dispatched.

We reserve the right to cancel or refuse any order before dispatch. If your order is cancelled after payment has been taken, a refund will be issued to the original payment method.

Shipping and Delivery

Delivery times shown on our website are estimates only and are not guaranteed. Delays may occur due to courier issues, customs checks, public holidays, weather conditions, high demand, or other circumstances outside our control.

Customers are responsible for providing complete and accurate delivery information. VELANNE is not responsible for lost, delayed, or failed deliveries caused by incorrect or incomplete address details.

For more information, please refer to our Shipping Policy.

Returns and Refunds

Returns, cancellations, and refunds are handled in accordance with our Returns & Refund Policy.

Nothing in these Terms affects any statutory consumer rights you may have under applicable law.

Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

By using our website, you agree that we may collect and process your information as described in our Privacy Policy.

Accuracy of Information

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, we do not guarantee that all information is always complete, current, or error-free.

We reserve the right to correct errors, inaccuracies, or omissions and to update or cancel orders if any information on the website is inaccurate, including after an order has been submitted.

Third-Party Services and Links

Our website may contain links to third-party websites, services, or tools that are not owned or controlled by VELANNE.

We are not responsible for the content, policies, products, or practices of any third-party websites. Accessing third-party links is done at your own risk.

User Comments and Feedback

If you send us feedback, suggestions, reviews, messages, or other submissions, you agree that we may use them to improve our products, services, website, or customer experience.

You agree that your submissions must not be unlawful, abusive, defamatory, offensive, misleading, or infringe the rights of any third party.

Prohibited Uses

You must not use our website or services:

For any unlawful purpose
To violate any laws or regulations
To infringe our intellectual property rights or the rights of others
To submit false, misleading, or fraudulent information
To upload viruses or malicious code
To collect or track personal information of others
To interfere with the security or operation of the website
To engage in spam, phishing, scraping, or other harmful activity

We reserve the right to terminate your access to our website or services if you violate these Terms.

Intellectual Property

All content on the VELANNE website, including text, images, logos, graphics, product descriptions, layout, design, and branding, is owned by or licensed to VELANNE.

You may not copy, reproduce, distribute, modify, sell, or use any website content without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law, VELANNE shall not be liable for any indirect, incidental, special, or consequential loss arising from your use of the website or products purchased from us.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Disclaimer

Our website and services are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, or error-free.

We reserve the right to suspend or withdraw access to the website at any time without notice.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the website after changes are published means that you accept the updated Terms.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction of the business address listed above, unless otherwise required by applicable consumer protection laws.